We truly believe in our product quality and strive to provide the best Customer service possible. That said, we understand that sometimes stuff happens and for reasons beyond our control, a Customer may be unhappy with our product. Therefore... Old Mill Yarn will accept returns on unopened and unused items if contacted within 7 days of receiving our products. Return must be completed within 14 days of delivery and issue a full refund minus a 10% inspection and restocking fee, with some exceptions:
Customer must contact us first within 7 days by Email at firstname.lastname@example.org or by phone at (269) 903-6883 to get a return authorization.